Ordering methods and price

Customers can place all their orders on the website: www.esportsmirallunes.com

Each customer declares that they are fully capable of using credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through Esports Mirallunes.

By clicking on the “Pay” button during the purchase process, the member declares that they fully and unreservedly accept all of these General Terms and Conditions of Sale.

The data recorded by esportsmirallunes.com constitutes proof of the transactions made between esportsmirallunes.com and the members of its Private Community. esportsmirallunes.com will confirm your order by sending an email.

The contractual information is presented in Spanish and will be confirmed at the latest upon delivery.

The prices of our products include all taxes, but do not include shipping costs.

The minimum purchase is €10 (excluding shipping and other costs).

esportsmirallunes.com reserves the right to modify its prices at any time, but products will be invoiced on the basis of the rates in effect at the time the orders are placed (subject to product availability), except in the case of obvious typographical errors.

The products remain the property of the supplier until full payment of the price has been made.

esportsmirallunes.com reserves the right to refuse an order from any member with whom it has a dispute.

Availability

esportsmirallunes.com will do everything possible to satisfy all its customers’ product demands.

If the product is unavailable after the order has been placed, the customer will be informed by email that the order has been canceled.

Following this request, the speed of the refund to the customer’s bank account will depend on the type of bank card and the conditions of each bank. These terms are specified in the “Delivery” clause.

Payment

• Payment by card (via PayPal):
  Purchases are paid for by credit card. The following credit cards are accepted: Visa and MasterCard. The purchase price will be charged to the customer’s bank account within four days of the order being placed and will be considered effective after confirmation of agreement by the bank payment centers.
  In the event that the POS (Point of Sale) terminal reports that the card has been declined, the order will be automatically canceled, and the customer will be informed of this cancellation online.
• Cash on delivery (Not available):
  Payment is made when you collect your order from the post office.
  The additional cost for this method is €3.50.
  Your order will be collected from the post office closest to your address.
  Refunds will be made as follows, provided that the amount does not exceed €6, in which case a discount voucher will be issued for your next purchase.
  A transfer will be made to the account specified by the customer.
• Bank transfer.
  This payment method will not incur any costs for the customer.
  The refund amount will be charged to the account specified by the customer.
  To pay an invoice, the following information must be provided:
  Invoice number.
  Name of the person making the payment.
  It must be addressed to esportsmirallunes.com in the account number provided by the company.
  Send the proof of payment to the email address: info@esportsmirallunes.com with the subject line “proof of payment.”
• Paypal
  In this method, payment will be charged according to the customer’s agreement with PayPal. Similarly, refunds where the company has to pay any amount will be made via the same method.
  This method has a cost of €0.35 + 3.4% of the total for the customer.

Security

For your security, esportsmirallunes.com has entrusted its credit card payment system to a payment gateway.

The bank details entered are encrypted and transmitted securely to the bank’s servers and then verified with the issuing bank to prevent possible fraud and abuse.

This data entry procedure is secured by 128-bit SSL (Secure Socket Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via the Internet to this information relating to the bank details entered by the customer.

Only the bank and PayPal have access to the bank details linked to these payment methods, so esportsmirallunes.com does not know or record this information during the payment transaction.

Delivery

The supplier will send the products to the distribution warehouse, from where the products will be shipped to the final destination specified by the buyer. Each time an order is shipped, the buyer will receive an email.

Transportation costs shall be borne by the buyer.

The purchase order corresponding to the order will be available at esportsmirallunes.com once payment has been confirmed. It can be viewed via the link: “My Orders” after the email has been sent. This original purchase order includes delivery costs and VAT.

esportsmirallunes.com will ask its customers to choose the delivery location, specifying their home address, office, or center where they want the product to be delivered. Delivery times range from 24 to 72 hours on business days.

esportsmirallunes.com will inform the customer when the order leaves the distribution warehouse by sending an email.

Each delivery is considered to have been made once the product has been made available to the customer by the carrier, as recorded by the carrier’s tracking system. It is the recipient’s responsibility to check the order at the time of delivery and to make any reservations or complaints that may be justified. The recipient even has the option of refusing the package if it has been opened or shows obvious signs of damage.

Reservations and complaints should be addressed to esportsmirallunes.com by email to the address found on the esportsmirallunes.com website.

Return

All products sold may be returned within 7 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Law.

The customer must first indicate their intention by email. esportsmirallunes.com will reply by email with specific instructions for returning the product.

Return shipping costs will be borne by the customer.

The refund to the customer’s account as a result of this return will be made within 7 days of receipt of the goods by esportsmirallunes.com.

Returns will not be accepted under any circumstances if the products supplied have clearly been used.

Products must be returned properly protected, in their original packaging, in perfect condition (not damaged or soiled by the customer) with all accessories, instructions, and documentation. They will be sent to the location specified by esportsmirallunes.com in the precise instructions for returning the product sent by email.

In the event that the return is not accepted by the supplier on the grounds that the product to be returned has been used, these products will remain in the distribution warehouse to be collected by the customer for a period not exceeding thirty days from the date of return.

Packages that do not include any information identifying the sender (order number, name, address, etc.) cannot be returned either.

The costs and risks associated with returning the product shall be borne by the sender, who must send it securely and with the necessary guarantees so that the returned goods arrive in perfect condition.

Through esportsmirallunes.com, you can return purchased products for a refund of the purchase price. Once the returned product(s) has/have been received, esportsmirallunes.com will verify that they are in good condition and will proceed to refund the amount paid, minus shipping costs (7,00€ including VAT), regardless of the price of the returned product.

Anyone who returns their product will receive an email informing them of the amount of their refund.

Warranty

Warranties and after-sales services shall be governed by Royal Legislative Decree 1/2007 of November 16, which approves the text of the General Law for the Protection of Consumers and Users. In accordance with this regulation, the seller is obliged to deliver products to the consumer and user that comply with the contract, and is liable to them for any lack of conformity. The consumer and user has the right to repair the product, replace it, reduce the price, or terminate the contract.

Liability, litigation, and applicable law

esportsmirallunes.com cannot be held liable for breach of contract in the event of stock shortages or product unavailability, force majeure, disruption or total or partial strikes, particularly of postal services and means of transport and/or communications, flooding, or fire. In the event of a dispute, the member shall first contact esportsmirallunes.com to seek an amicable solution.

The Courts of Madrid shall have sole jurisdiction. These general terms and conditions of sale shall be interpreted in Spanish and shall be governed by Spanish law. Any dispute arising from their validity, interpretation, or enforcement shall be submitted to the Courts of Madrid, which shall have exclusive jurisdiction.

Modification of the general terms and conditions of sale

esportsmirallunes.com reserves the right to modify the general conditions of sale without prior notice, and may change, delete, or add both the content and services provided through it and the way in which they are presented or located on its servers.

These changes must be accepted by the User each time they make a purchase through the website esportsmirallunes.com.

Members of the “Private Community of esportsmirallunes.com” who do not agree with the modifications to the general conditions must notify us and, from the date on which the new version comes into effect, must stop using the services of esportsmirallunes.com. In the event that any of the terms of the general conditions are illegal or unenforceable, they shall be null and void, and the agreement between the parties shall apply, or, failing that, the provisions of the Spanish Civil Code.